Key to success in running your medical practice
According to Dr. Potash, being honest with yourself and taking good care of your patients is the key to success. “Actually, I have a tactic that I call “Team practice” – I am always telling my patients that it does not matter that I am your doctor, and you are my patient – we have to work together to get better results,” said Dr. Potash.
Dr. Potash even goes to the extent of providing her personal number to patients, a decision that was questioned by her colleagues.
Anna points out that there’s a better impact on treatment when patients feel like their doctor is available for 24/7 support. While she does receive calls from patients outside official office hours, those only happen in cases of extreme necessity. “This tactic gives excellent results,” said Dr. Potash. Her success with patients has led to an increase in her client list.
Importance of Collaboration in Healthcare
Dr. Potash relays some of her biggest frustrations in running her own practice and the overall state of healthcare, “The tendency is that healthcare is more oriented to following the rules rather than getting better results in treatment.” She added that healthcare providers spend less time with patients because of system inefficiency, which she hopes will be solved soon.
Also, Dr. Potash points out that collaborative medicine is very important in achieving better treatment results. “I do feel that collaborative medicine will soon replace the current model when one doctor decides on treatment. In many cases, it is essential to consult with colleagues, other specialists, or primary care providers and find the best way the care must go for the patient,” says Anna.
How Automation Helps in Streamlining Services
When asked about goals for the near future, Dr. Potash mentioned that she already made admirable strides in her private practice, from minimizing patient waiting times to the automating internal processes to improve efficiency. “Patients are getting automatic reminders, and it helps them to come on time. Patients are happy as they do not have to wait, and there is no crowd in the waiting room.” “As a result of our efforts,” added Dr. Potash, “Patients refer their friends and family members to us. We have increased the volume of patients regardless of the fact we did not use any advertisements. Our patients are happy, and they tell us about it.”
Anna also mentioned how helpful WCH is, especially with program solutions and automation.
“Automation is essential for office operations and patient satisfaction. At this point, WCH iSmart EHR is giving us the solutions we were looking for. For example, billing submission with just a click saves us a lot of time, which can be dedicated to patient care.”
Being on top of all changes in healthcare is also necessary—something that WCH has been consistent on. Dr. Potash explains how this type of collaborative work, helps in building a private practice. “I am always on top of all changes in healthcare. Every week we have scheduled meetings with account representatives to address essential questions. It is not just billing; we have comprehensive, collaborative work with WCH, which is great. Moreover, I do see the numbers! The reimbursement rate we have is almost 99%.“
She stresses that her partnership with her patients, other healthcare specialists, and partners like WCH has led to exceptional outcomes, so she hopes that other providers and companies will use this model. “I think that healthcare providers must work together in collaboration and respect the opinion of each other. Only together, working as a team, we will be able to gain the best results!”
We are glad to get to know more about the medical providers we are working with. We would like to thank Dr. Potash for her warm words, and we are proud of being so helpful to your practice. We wish you and your practice growth and success for the years to come!